Per Incident Support

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Overview

WebWatchBot Per Incident support is designed to meet the needs of customers without a current ASA (Annual Support Agreement). For more information, please refer to the following: http://www.exclamationsoft.com/webwatchbot/5.0/general/asa.asp

Terms and Conditions

  1. Per incident support is charged at $100 per incident.
  2. An incident is defined as a question relating to a specific, discrete issue and may involve several interactions with Technical Support prior to resolution. A discrete issue, in general terms, is a specific problem relating to a piece of functionality within our product.
  3. If it is determined that the scope of the question and possible resolution will involve more than 1 hour total working time, ExclamationSoft will recommend our Phone Support option.
  4. Separate support incidents must be purchased for assistance with multiple support issues.
  5. Customers using Per Incident support may only log cases through the Web and receive responses by email.
  6. Per Incident support does not cover assistance with 3rd party software.
  7. Per Incident support hours are Monday through Friday, 9am through 5pm EST/EDT.


Before purchasing Per Incident support, ExclamationSoft highly recommends that you take advantage of WebWatchBot's online knowledge base, documentation and this Wiki — complimentary resources that may lead directly to the answers needed.