SLA: Send an email

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Description

The Email Tab specifies the email addresses and additional actions to perform when a watch item triggers an alarm.

sla_send_email.gif

Fields

Email Addresses

Enter the email addresses that should be sent an alert email when this watch item triggers a alarm. Seperate multiple email addresses with a comma.

  • By default, there are no email addresses entered.
  • If active, an email will be sent to the specified email addresses when an alarm is triggered and when it is automatically reset.
  • An email is not sent if the alarm is manually reset.

Active (Unchecking this box will prevent email from being sent to the above addresses)

  • By default, this option is not checked/active.
  • Checking this option will cause emails to be sent to the specified email addresses when an alarm is triggered.

Small Text Message (SMS) for email enabled devices

  • By default, this option is not checked/active.
  • Checking this option will cause emails to be sent to an SMS device that is enabled to receive email. The email message is less than contains the name of the watch item the alarm level (UP or DOWN) or status level (OK, WARNING, DOWN).
  • When this option is checked, the "Send With Email" options are disabled.
  • Reports and downloaded pages cannot be sent with Small Text Messages.

Timestamp in Subject - Provies unique message identifier

  • By default, this option is not checked/active.
  • Checking this option will cause emails to have the current date and time placed in the subject of the email. This may be necessary for some SMS devices that filter out email with the same subject line.

Send With Email

  • Send Page Downloaded
    • The downloaded page will be sent in the email when an alarm is triggered and automatically reset.
    • An email is not sent if the alarm is manually reset.
    • Page downloaded cannot be sent with Small Text Messages.
  • Run and Send selected Report
    • The specified report is run and attached to the email when an alarm is triggered and automatically reset.
    • Add - A report can be added when this button is clicked.
    • Edit - An existing report can be edited when this button is clicked.
    • Reports cannot be sent with Small Text Messages.