Watch Item / Transaction unexpectedly shuts down or stops monitoring

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SUMMARY

A Watch Item or Transaction unexpectedly shuts down or stops monitoring

SYMPTOMS

The Watch Item is active (not suspended, which would display "*SUSPENDED*" in the "Action" column of the Watch List) but does not respond to manual "Run Now" requests.

The log file does not show any current updates

RESOLUTION/WORKAROUND

First, try suspending the Watch Item/Transaction by clicking on the "Suspend" button on the toolbar, and then activate the Watch Item/Transactio by clicking on the "Activate" button on the toolbar. Check the log file for updates.

If suspending and activating the Watch Item/Transaction does not help, restart the WebWatchBot service: Select the menu options Tools -> Stop Service, Tools -> Start Service.

Finally, attempt to determine the cause. Check the Windows application event log for entries by WebWatchBot that indicate an error. Report all errors to ExclamationSoft support.