Error: Database Connection Lost (Server) - SQL Server is too busy and is not processing requests

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Entries in the Windows Event Application log show from WebWatchBot the error: "Database Connection Lost (Server) - SQL Server is too busy and is not processing requests. The WebWatchBot service will restart."


The communication link between WebWatchBot and SQL Server is controls by ODBC drivers. When there is too much communication traffic between the two, SQL Server and/or the ODBC driver will break the connection without warning to WebWatchBot. The error occurs more frequently with older ODBC drivers.


To reduce the occurance of this problem, ensure you have the newest drivers installed. It is highly recommended that the "Microsoft SQL Server 2005/2008 Native Client" is installed.

Download Links Microsoft SQL Server 2008 Feature Pack, August 2008:

Once it is installed:

  1. Stop the WebWatchBot Service
  2. Close WebWatchBot Manager
  3. Run WWBUpgrade.exe, located in the install folder C:\Program Files\WebWatchBot 5\
  4. Check the log file “wwbupgrade_log.txt”, which is in C:\ProgramData\ExclamationSoft\WebWatchBot 5, or can be located by starting WebWatchBot Manager and select the menu options: Help -> ExclamationSoft Support -> View Data Folder. At the bottom of the log file, check for text stating that the new connection string has been tested successfully.